Customer Success - Minas Gerais

We are looking for a Customer Success professional to join our team in Minas Gerais. In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and services. As a service provider working full-time, you will act as the primary point of contact for clients, building strong relationships and driving customer satisfaction, retention, and growth. You will work closely with internal teams to advocate for customer needs and deliver an exceptional experience throughout the entire customer journey.

Manage a portfolio of client accounts, ensuring high levels of satisfaction and engagement Onboard new clients, guiding them through the initial setup and adoption of products or services Monitor customer health metrics and proactively identify risks of churn or dissatisfaction Develop and maintain strong, long-term relationships with key stakeholders at client organizations Conduct regular check-ins, business reviews, and follow-ups with clients Collaborate with sales, product, and support teams to address customer needs and resolve issues promptly Identify upsell and cross-sell opportunities within existing accounts Gather and relay customer feedback to internal teams to drive product and service improvements Create and deliver training materials, documentation, and resources to help clients maximize value Track and report on customer success KPIs and outcomes

Proven experience in Customer Success, Account Management, or a related client-facing role Excellent verbal and written communication skills in Portuguese; proficiency in English is a plus Strong problem-solving skills and ability to manage multiple priorities simultaneously Customer-centric mindset with a passion for delivering outstanding service Ability to analyze data and translate insights into actionable strategies Experience using CRM tools and customer success platforms Proactive, organized, and self-motivated work style Ability to work full-time as a service provider (PJ) based in or available to serve the Minas Gerais region

Experience in SaaS or technology companies Familiarity with customer health scoring and lifecycle management methodologies Knowledge of tools such as Salesforce, HubSpot, Gainsight, or similar Experience conducting business reviews (QBRs/EBRs) with enterprise clients Background in consultative selling or solution-oriented customer engagement